This week was a hell week for some customers with the outage of the storm and an unexpected maintenance
repairs being done. spectrum cable has announced that they will no longer be issuing credit for cable or internet or phone effective date of that announcement which none of us were told about back last year in June of 2022

Some customers have complained about modem go offline and some have said these modem's are part of the problem one customer said he had his modem for 10 years and was never told to get a new modem and said he had to restart his modem several times a day since then.

spectrum phones have also been a big issue where people cant call in and the customer cant call out because there phone modem keeps going off line and causes them to restart the modem by unplugging it and re plugging it back in.

people have also complained about the cable boxes resetting it self and rebooting constantly.saying one minute there watching a tv show and the modem decide to reboot without warning.



spectrum said back in 2022 they seen 75% in loss in revenue due to the increases and issues with service they provide.some customers say they cut the cable and started using you Tube TV and Hulu TV as an alternative to cable some in New York State subscribed to Green Light Networks and Frontier internet service saying paying spectrum the amount of money and not offering better channel selection and better internet and phone they rather cut ties with spectrum one former customer said.